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Turn-down service refers to a specialized hospitality offering provided by hotels, resorts, and other accommodation establishments. It involves the preparation of a guest's room in the evening, creating a comfortable and welcoming environment for them to unwind and relax before bedtime.
So What Exactly is Turndown Service? Definition & Breakdown
The term turndown service refers to a specific procedure done to ready a guest's room at night. The practice is a several-step process that involves cleaning and readying multiple areas of the room. Although turndown service may vary from location to location, here is what a typical turndown service looks like:
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Turndown service is a room service offered in luxury hotels and resorts, in which a maid makes the bed and "turns down" the corners of the bedclothes in order to make it look neat. This is usually done in the evening with turndown service delivered before guests retire for the night.
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Typically, the turndown service takes place between 6 and 9 p.m. In three hours, a turndown attendant should be able to accomplish 40 turndowns. What is the cost of a turndown service? Cost Consequences We calculated that turndown service costs $9.28 POR during a recent Post Script Cost Efficiency Project at a premium metropolitan property.
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You can also light a relaxing candle, or burn a stick of palo santo, or incense, or something else you like. You can use your essential-oil diffuser, if you have one of those. Whatever makes the space more pleasant and relaxing, in a scented way. 3. Put a glass of water on your bedside table.
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Turndown service or evening service is one of the most important services provided by housekeeping department. It is such a sophisticated service that would not cost a hotel, motel or cruise ship much but a well-designed turn down service is highly helpful to get ultimate guest satisfaction.
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Turndown service is the hallmark of a luxury hotel. Perhaps it's a fresh carafe of water and slippers placed beside the bed—or even a chocolate upon the pillow. But a candy almost feels snoozy.
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Definition. Turndown service. A special service provided by the housekeeping department in which a room attendant enters the guestroom in the early evening to restock supplies, tidy the room, and turn down the covers on the bed. Synonyms: Evening Service.
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"Turndown service" is a term used in the hospitality industry to refer to a set of small favors performed for guests by hotel staff in the evenings. At its most basic, turndown service involves turning down the bed linens.
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TURNDOWN SERVICE definition: 1. a service that is offered in some hotels in which in the evening a guest's room is made ready…. Learn more.
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The purpose of turndown service is to provide guests with a comfortable and relaxing environment for a good night's sleep. It is a small but important gesture that demonstrates a hotel's commitment to providing excellent customer service. Turndown service is an essential part of the hotel experience, particularly in luxury establishments.
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Turndown service or evening service is one of the most important services provided by housekeeping department. It is such a sophisticated service that would not cost a hotel, motel or cruise ship much but a well designed turn down service is highly helpful to get ultimate guest satisfaction.
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Turndown service in hotel industry is a process when hotel staffs prepare guest room warm and inviting for sleeping. Generally 4 star or more exclusive hotels provide this service automatically, others provide this service upon request from guest or automatically for VIP guests or suit room guests.
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How to provide turn down service Dusit Education 4.33K subscribers Subscribe Subscribed 930 Share 150K views 7 years ago This video demonstrates the process steps in providing turndown.